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Florence, SC Office
2111 West Jody Road
Florence, South Carolina
29501-4929
PO Box 4929
Florence, South Carolina
29502-4929
Telephone: (843) 629-0794
Fax: (843) 629-1334
Toll Free: 1-866-760-7065
Bluffton, SC Office
10 Pinckney Colony Road
Ste 309
Bluffton, SC 29909
Telephone: (843) 540-1254
Fax: (843) 815-8567
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You may consider home care services if you need assistance caring for yourself because:
- You're less able to care for yourself as you get older.
- You have a disability.
- You're recovering from an illness, surgery or a hospital stay.
- You're living with a chronic illness.
- You have a terminal illness.
- Skilled Nursing services provide skilled
medical monitoring, direct care and intervention so the medical needs of the client may be met at home instead
of having to be institutionalized.
- Attendant Care services assist with activities of daily living and personal care
specific to the needs of the medically stable, physically handicapped client.
- Personal Care Aide services help with normal daily activities and monitor the medical
condition of the client.
- Homemaker services help preserve a safe and clean environment, provide a break for
caregivers and help with personal care duties.
- Companion services provide short term, or long term, companionship either in the
home or hospital setting.
When you make the decision to use a home care agency, do check with several agencies in
your area for comparison. Ask these questions:
- Will the aide perform personal home care services like bathing and dressing (not just handing the
client a bar of soap or an adult diaper)?
- Will the aide drive the client to appointments?
- Will the home care agency quote rates over the telephone?
- Are the rates reasonable?
- Will the agency assure you there are no hidden costs for "extras"?
- Will the agency representative make an initial home visit to determine your needs?
- Will you receive ongoing phone calls to make sure you're satisfied with your services?
- Will you receive ongoing home visits?
- Does the agency make an effort to attract the best aides by paying competitively?
- Does the agency interview aides thoroughly before referral?
- Does the agency do reference checks (not just confirming dates of prior employment)?
- Does the agency try to match an aide to the client's needs and personality?
- Does the agency provide a thorough orientation to each new aide?
- Are criminal background checks done even if the state doesn't require them?
- Does the agency fully insure each aide (liability insurance and workers compensation)?
- Does the agency have references from satisfied clients or families?
- Is the agency monitored on a regular basis to ensure compliance with regulations?
You will learn, when you interview New Generations Home Care, Inc. that the answer to every question
is "Yes". That will not necessarily be true when you speak with other agencies.
Member
National Adult Day Services Association
South Carolina Association of Personal Care Providers
South Carolina Adult Day Services Association
Private Duty Association
Florence Chamber of Commerce
References are available upon request
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